Service Manager

Clone Object Quick Action

•About the Clone Object Quick Action

•Parameters

•Actions

About the Clone Object Quick Action

The Clone Object quick action creates a copy of the selected record and overwrites the specified fields, including copying from one-to-one relationships.

•To avoid copying values for any field (such as ResolutionEscLink, ResponseEscLink, WaitingEscLink, and ClosingEscLink), set the value to empty.

•When choosing a field that uses counters (such as AssignmentID or IncidentNumber, you must enable the Unique property (see Working with Fields). Otherwise, you will have multiple records with the same numbers. Counters are invoked through a business rule (see Using Business Rules).

Field with Unique Property

A Business Rules Using a Counter

In this case, the field value can be left empty.

Parameters

Parameter	Description
Enter action name	A unique name for the quick action.
Enter action description	Optional. A description of what the quick action does.
Enter category	Optional. The category. Select from the drop-down list.
Field Name	The field name. Choose from the drop-down list.
Field Value	The field value.

Actions

Button	Action
	Adds a field to the list.
	Removes a field from the list.
Save	Commits your settings.
Cancel	Exits without saving.